AI Mastery Program for Customer Support Leaders

[AD-TEAM]

2.68 GB | 33min 29s | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English

Files Included :
FileName :1 - Section 1 What is AI & Why Does It Matter in Support.mp4 | Size: (74.84 MB)
FileName :2 - Section 2 Evolution of Support From Tickets to Automation.mp4 | Size: (92.85 MB)
FileName :3 - Section 3 Common AI Terminologies - NLP, ML, LLMs, Sentiment Analysis, Genera.mp4 | Size: (110.03 MB)
FileName :4 - Module 1 Activities & Exercises.mp4 | Size: (34.17 MB)
FileName :1 - Section 1 Ticket Categorization & Auto Routing.mp4 | Size: (53.75 MB)
FileName :2 - Section 2 AI Chatbots vs Rule-Based Bots.mp4 | Size: (62.97 MB)
FileName :3 - Section 3 AI-Driven Self-Service - Smart KB Suggestions.mp4 | Size: (64.58 MB)
FileName :4 - Section 4 Sentiment & Intent Detection.mp4 | Size: (91.63 MB)
FileName :5 - Section 5 Proactive Support Using AI Triggers.mp4 | Size: (77.12 MB)
FileName :6 - Section 6 Agent Assist Tools in Action.mp4 | Size: (74.16 MB)
FileName :7 - Module 2 Activities & Exercises.mp4 | Size: (71 MB)
FileName :1 - Section 1 Understanding the Purpose of AI in Customer Support.mp4 | Size: (89.04 MB)
FileName :2 - Section 2 AI Use Case Categories in Customer Support.mp4 | Size: (144.01 MB)
FileName :3 - Section 3 The Evaluation Framework (The 5C Model).mp4 | Size: (143.93 MB)
FileName :4 - Section 4 Pilot Before Purchase.mp4 | Size: (117.79 MB)
FileName :5 - Section 5 Common Pitfalls to Avoid.mp4 | Size: (71.02 MB)
FileName :6 - Section 6 Building the Business Case & Cost Justification.mp4 | Size: (131.05 MB)
FileName :7 - Module 3 Activities & Exercises.mp4 | Size: (29.99 MB)
FileName :1 - Section 1 Prepare Your Support Team.mp4 | Size: (197.99 MB)
FileName :2 - Section 2 Prepare Your Data & System.mp4 | Size: (73.77 MB)
FileName :3 - Section 3 Pilot with a Clear Scope.mp4 | Size: (96.79 MB)
FileName :4 - Section 4 Expand & Integrate.mp4 | Size: (83.37 MB)
FileName :5 - Module 4 Activity & Exercises.mp4 | Size: (57 MB)
FileName :1 - Section 1 Understanding ROI Metrics.mp4 | Size: (41.92 MB)
FileName :2 - Section 2 Case Studies (Real-World Scenarios).mp4 | Size: (321.79 MB)
FileName :3 - Module 5 Activities & Exercises.mp4 | Size: (10.55 MB)
FileName :1 - Section 1 The Shift in Support Roles Due to AI.mp4 | Size: (95.23 MB)
FileName :2 - Section 2 Skills Required for the Future AI Support Team.mp4 | Size: (101.97 MB)
FileName :3 - Section 3 Measuring AI Performance Metrics.mp4 | Size: (92.96 MB)
FileName :4 - Module 6 Activities & Exercises.mp4 | Size: (34.08 MB)]
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