Human-centred design for IT service management

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Human-centred design for IT service management | Katrina Macdermid | 2023 | The Stationery Office |

Human-centred design presents a practical approach to use human-centred design concepts to help create, deliver and support IT services. Full of examples, illustrations, stories, definitions and experiences, the author shows the importance of user-experience and presents a double-diamond model as a structure to design value streams.



Contents of Download:
KatrinaMacDermid-Human-centreddesignforITservicemanagement.epub.epub (9.5 MB)


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