It Service Management: Best Practices & Strategies

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It Service Management: Best Practices & Strategies
Published 9/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.12 GB | Duration: 2h 30m

Advanced IT Service Management: Drive Efficiency and Innovation, Manage IT Services Like a Pro for Success.

What you'll learn

Understanding the service lifecycle, service strategy, design, and continual improvement.

Applications of popular frameworks like ITIL for managing IT services.

Techniques to handle and resolve incidents efficiently and address root causes.

Managing changes and requests without disrupting operations.

How to define, monitor, and meet service performance expectations.

Using KPIs and metrics to measure, report, and improve IT service delivery.

Aligning IT services with business needs to enhance user experience.

Exploring key tools and technologies used in ITSM processes.

Strategies for applying ITSM in diverse business environments.

Requirements

Willingness or Interest to learn about IT Service Management for Success.

Description

CRITICAL NOTICE Prior to Enrollment:This course does not serve as a substitute for official vendor materials necessary for certification exams. It lacks endorsement from the certification vendor, and participants will not receive official certification study materials or a voucher as part of this course.This course on IT Service Management (ITSM) is designed to provide you with a comprehensive understanding of how to efficiently manage IT services in any organization. Whether you are new to ITSM or looking to enhance your skills, this course will take you through the fundamental principles, best practices, and advanced strategies that make IT service management an essential part of modern business operations.You will learn the core concepts of ITSM, including the service lifecycle, service strategy, service design, and continual service improvement. The course will cover widely-used ITSM frameworks like ITIL, and explore their practical application in real-world scenarios. We will also delve into the tools and technologies that support ITSM processes, ensuring you gain hands-on knowledge of how to implement these systems in your workplace.Throughout the course, you will discover how to align IT services with business objectives, manage customer expectations, and improve service quality. We will discuss effective incident management, problem management, change management, and service request management, providing you with the skills needed to maintain a high level of IT service delivery.You will also learn how to measure and report on the performance of IT services using key performance indicators (KPIs) and other metrics. This will enable you to identify areas for improvement and demonstrate the value of ITSM to stakeholders. Additionally, the course will highlight the importance of customer satisfaction, service-level agreements (SLAs), and how to foster collaboration between IT teams and other business units.By the end of this course, you will have the knowledge and tools necessary to drive IT service excellence, ensuring your organization's IT services are reliable, efficient, and aligned with its strategic goals. Whether you are an IT professional, a manager, or a consultant, this course will equip you with the skills to implement and manage ITSM practices that can significantly enhance operational efficiency and business outcomes.Thank you

Overview

Section 1: MODULE 1

Lecture 1 WHAT IN THIS COURSE

Lecture 2 STANDARDS DEMYSTIFIED

Lecture 3 WHAT IS ISOIES 2000O

Lecture 4 THE ISO IES 20000 DOCUMENT FAMILY

Lecture 5 EVALUATION

Lecture 6 ISO IES 20000 STANDARDS BREAKDOWN

Section 2: MODULE 2

Lecture 7 THE SCOPE AND STRUCTURE

Lecture 8 CONTEXT OF THE ORGANIZATION

Lecture 9 LEADERSHIP

Lecture 10 PLANNING

Lecture 11 OPERATIONS

Lecture 12 SMS SUPPORT

Lecture 13 EVALUATING PERFORMANCE

Lecture 14 IMPROVEMENT

Section 3: MODULE 3

Lecture 15 FOCUS ON THE OPERATION OF SMS CLOUSE

Lecture 16 SERVICE PORTFOLIO

Lecture 17 MANAGE EXPECTATIONS WITH RELATIONSHIPS AND AGREEMENTS

Lecture 18 BALANCE SUPPLY AND DEMAND WHEN DELIVERING SERVICE

Lecture 19 DESIGN BUILD AND TRANSITION SERVICES AND COMPONENTS

Lecture 20 MANAGE ISSUE RESOLUTIONS AND SERVICE FULFILLMENTS

Lecture 21 ADDRESS ASSURANCE RISK

Section 4: MODULE 4

Lecture 22 GUIDANCE

Lecture 23 GUIDENCE STRUCTURE

Lecture 24 REAL WORLD APPLICATION

Lecture 25 MY TIPS

Lecture 26 TWO TYPE OF CERTIFICATE

Lecture 27 CERTIFICATION PROCESS

IT Professionals - Those looking to enhance their skills in managing IT services and processes.,IT Managers - Individuals responsible for overseeing IT teams and service delivery within an organization.,Business Leaders - Executives who want to align IT services with business objectives to improve efficiency and outcomes.,Consultants - IT consultants who advise organizations on implementing and optimizing ITSM frameworks.,Aspiring IT Service Managers - Professionals aiming to transition into IT service management roles.,Students - Those studying IT or business management who want to understand how IT services are managed effectively.,This course caters to both beginners and those with some experience in ITSM, offering practical insights and tools for all levels.

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