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**AD-TEAM** · 01-19-2025, 06:04 PM

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Short Term Rental Hosting Masterclass
Published 1/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.83 GB | Duration: 3h 55m

Improve Guest Reviews, Boost Occupancy, and Maximize Revenue as an Airbnb® host.

What you'll learn

A step-by-step guide to operating your STR (Short Term Rental) business.

Communicate clearly to set expectations and manage the guest experience.

Automation that does 90% of guest communication while boosting satisfaction.

Provide the amenities that have proven to delight guests consistently.

Run a QA process that eliminates nearly all guest issues and emergencies.

Adopt a "hospitality mindset" to deliver a consistent product every stay.

Distinguish your listing from others even in the same building / resort.

Planning tools and lists for new and existing listings.

A budget calculator to plan listing launch or relaunch.

Writing tools for creativity and quality in copywriting.

A practical smartphone photos tutorial with examples.

Buying guides, price lists, check lists, schedules, vendor recommendations, and more.

Requirements

There are no special skills needed to take or implement this course.

Description

The "Five Star Host" system was developed from five years of experience as Superhosts in some of the country's most competitive markets. We mined every guest review and interaction to determine what works best.THIS IS THE SYSTEM WE USE TO RECEIVE 100% FIVE-STAR REVIEWS and outperform comparable listings by as much as 66% in one of the most competitive markets in the nation.+66% bookings+19% cleanliness+18% overall quality+12% accuracy+11% check-in+10% value+5% communication"Five Star Host" was developed by mining thousands of guest reviews and interactions and running dozens of experiments over five years to determine how best to ensure guest satisfaction. If you're a new host looking to build a strong foundation or an experienced one aiming to refine your offering, you will find some insights you can apply immediately."Five Star Host" teaches you how to embody a hospitality mindset:Check-In Excellence: Understand that guests are truly "checked in" only when they are happy, have what they need, and have no questions. Learn techniques to ensure every check-in meets these criteria, setting a positive tone from when guests arrive.Exceptional Amenities: With thoughtful extras that surprise and delight guests, every room can be transformed into a chance to exceed guest expectations. Discover how enhancing amenities can boost guest satisfaction and increase your review score.Cleaning and Quality Assurance: Implement rigorous QA protocols to fulfill your promises of a spotless, amenity-rich stay that perfectly matches your listing's photos.Automated Communication: Automate 80% of your guest communications with systems that improve responsiveness, maintain consistency, and alleviate guest concerns. This will enhance perceived professionalism and care.Create Authentic Listings: Craft listings that accurately reflect your property and ensure that photos, descriptions, and the physical state of your rental-clean, well-stocked, and inviting-align perfectly to avoid guest disappointment at check-in.PLUS, you get every worksheet, planning guide, vendor, checklist, and calculator we use to run our business!"Five Star Host" provides the tools and insights to maximize occupancy at a premium price to earn the highest possible return from your short-term rental business.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Check-In

Lecture 2 Check-In

Section 3: Amenities

Lecture 3 Amenities 1

Lecture 4 Amenities 2

Lecture 5 Walkthrough of the Amenities Calculator

Section 4: Cleaning & Quality Assurance

Lecture 6 Cleaning & QA 1

Lecture 7 Cleaning & QA 2

Section 5: Communication

Lecture 8 Communication 1

Lecture 9 Communication 2

Section 6: Listing Basics

Lecture 0 Listing Basics 1

Lecture 10 Listing Basics 2

Lecture 11 Listing Basics 3

Lecture 12 Listing Basics 4

Section 7: Putting it Together

Lecture 13 Putting It Together

Lecture 14 Putting It Togehter

Section 8: Appendix: Resolving Guest Issues

Lecture 15 Resolving Guest Issues

New STR Hosts (Airbnb et al) will gert a data-driven blueprint for managing their business to ensure guest satisfaction and maximize their return on investment.,Experienced STR Hosts (Airbnb et al) will get advanced methods for QA and guest communication that will transform their listing and star rating.

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