Dynamics 365 Customer Service Expert [ 2025 ] - Printable Version +- Softwarez.Info - Software's World! (https://softwarez.info) +-- Forum: Library Zone (https://softwarez.info/Forum-Library-Zone) +--- Forum: Video Tutorials (https://softwarez.info/Forum-Video-Tutorials) +--- Thread: Dynamics 365 Customer Service Expert [ 2025 ] (/Thread-Dynamics-365-Customer-Service-Expert-2025--1143108)

Dynamics 365 Customer Service Expert [ 2025 ] - OneDDL - 10-22-2025 Free Download Dynamics 365 Customer Service Expert [ 2025 ] Published 10/2025 Created by Neeraj Sharma MVP MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch Level: All | Genre: eLearning | Language: English | Duration: 17 Lectures ( 2h 31m ) | Size: 1.3 GB Microsoft Dynamics 365 Customer Service, Dynamics 365 CRM, Dynamics 365 Contact Center, Customer Service Copilot, MB-230 What you'll learn Understand Complete Case Management SLAs & Entitlements Customer Service Copilot Copilot Studio with Customer Service Dashboards & Reports KB Articles Managements Requirements Basic Understanding of Customer Service Description The Dynamics 365 Customer Service course focuses on Demonstrations and covers key topics. It's also an Excellent Resource for MB-230 exam preparation. Customer Service one of widely adopted Module of Dynamics 365 Customer Engagement (CE) / CRM.This Course Includes Setting of environment Importing Data Customer Management. Case Management Service-level agreements (SLA) Entitlements for Service terms knowledge base Management Copilot Studio Integration AI & Copilot Features Dashboards & ReportsModel Driven Power Apps This Course is suitable for End users , Power Users , Functional Consultant , Technical Consultants and Also for Admins.This course is also suitable for Dynamics 365 Contact Center users, since many features are shared between both products. I have also included Some of Demonstrations for Sales Hub App so that you also get an Idea for Microsoft Dynamics 365 Sales and it compares with Dynamics 365 Customer Service.After doing this course you will be fully confident to use Microsoft Dynamics 365 Customer Service to its full potential.This Course will Also help you to clear you Exam MB-230 easily .Since Microsoft regularly updates its products, I plan to update this basic course monthly by adding added content. I will be happy to help you further based on your queries, feel free to reach me on [To see links please register or login] Wish you all the Best Who this course is for Customer Service Professionals Customer Service Functional Consultants Homepage https://www.udemy.com/course/dynamics-365-customer-service/ Recommend Download Link Hight Speed | Please Say Thanks Keep Topic Live [To see links please register or login] No Password - Links are Interchangeable