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Udemy Professional Certificate in Customer Experience Management BOOKWARE-LBWx - AD-TEAM - 06-04-2024
Download Free Download : Udemy Professional Certificate in Customer Experience Management BOOKWARE-LBWx
mp4 | Video: h264,1280X720 | Audio: AAC, 44.1 KHz Genre:eLearning | Language: English | Size:957.88 MB Files Included : 1 Onboarding to learning process.mp4 (75.85 MB) MP4 2 Welcome to MTF.mp4 (24.75 MB) MP4 10 Customer Journey Optimisation.mp4 (158.1 MB) MP4 11 Service Blueprinting and Process Design.mp4 (117.18 MB) MP4 12 Voice of the Customer (VoC) Analysis.mp4 (53.03 MB) MP4 13 Emotional Experience Design (EED).mp4 (54.28 MB) MP4 14 Lifetime Value (LTV) and Customer Lifetime Value (CLV).mp4 (40 MB) MP4 15 Employee Experience (EX).mp4 (35.23 MB) MP4 3 Introduction to Customer Experience Management.mp4 (43.07 MB) MP4 5 Theory Overview.mp4 (17.15 MB) MP4 6 High-Level Frameworks.mp4 (63.03 MB) MP4 7 CX Principles.mp4 (42.38 MB) MP4 8 Customer Segmentation and Persona Development.mp4 (65.84 MB) MP4 9 Service Recovery and Complaint Handling.mp4 (72.97 MB) MP4 26 Interactive Part.mp4 (31.06 MB) MP4 27 Congratulations with course finishing.mp4 (30.52 MB) MP4 28 Bonus Section Next Steps.mp4 (28.47 MB) MP4 [To see links please register or login] |