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The Complete Guide To Customer Support Channel Fundamentals - Printable Version +- Softwarez.Info - Software's World! (https://softwarez.info) +-- Forum: Library Zone (https://softwarez.info/Forum-Library-Zone) +--- Forum: Video Tutorials (https://softwarez.info/Forum-Video-Tutorials) +--- Thread: The Complete Guide To Customer Support Channel Fundamentals (/Thread-The-Complete-Guide-To-Customer-Support-Channel-Fundamentals) |
The Complete Guide To Customer Support Channel Fundamentals - OneDDL - 08-23-2024 ![]() Free Download The Complete Guide To Customer Support Channel Fundamentals Published 8/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 2.16 GB | Duration: 1h 0m How to make every conversation between your support team and your customers provide an amazing customer experience What you'll learn Understand the pros and cons of each channel available to support Understand how each channel benefits individual user types Create your support channel strategy Understand whether multichannel or omnichannel are right for your team Understand when you need to upgrade your support tooling Identify the top three audience personas for your support strategy Explain your decisions and assumptions to cross-functional leadership outside of support Requirements A basic understanding of customer support: what it is, and how one does it. A team or company structure that you can keep in mind to use for assignments Description Welcome to our comprehensive video series designed for business leaders, customer support managers, and anyone aiming to optimize their customer support strategy. This course goes beyond the basics, providing you with a deep dive into the various support channels crucial for enhancing customer engagement and satisfaction. Whether you're building a new support team or refining an existing one, this series is your guide to making informed, strategic decisions about customer support channels.What You Will Learn:Channel Exploration ![]() Overview Section 1: Introduction Lecture 1 Introduction Lecture 2 What You Need to Know to Get Started Lecture 3 How to pick channels Lecture 4 Email Lecture 5 Live Chat Lecture 6 Phone Lecture 7 Social Support Lecture 8 Community Lecture 9 Self-Service Lecture 10 In-Person Lecture 11 When should I level up? Lecture 12 Multichannel, Omnichannel and more Individuals looking to develop informed opinions on customer support strategy,People looking to make customer support their career,CEOs or founders looking to understand channel strategy,Support managers looking to develop themselves further Homepage Recommend Download Link Hight Speed | Please Say Thanks Keep Topic Live No Password - Links are Interchangeable |