Business English - Customer Service - Vocabulary & Skills
Published 5/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.22 GB | Duration: 5h 45m

Learn Perfect Business English | Master Customer Service Skills | Learn Business English Vocabulary & Phrases

[b]What you'll learn[/b]

Useful Business English expressions to help you provide excellent Customer Service

A range of vocabulary related to aspects of Customer Service

How to talk about Customer Service approaches in perfect Business English

How to deal with complaints and resolve problems using the right tone and language

How to build relationships with your customers and make a good impression on them

Business English writing skills for those all-important emails and letters

[b]Requirements[/b]

You should have at least A2-level English.

[b]Description[/b]

Hello! I'm Francis, and I'm excited to be your guide on Udemy for this course, Business English - Customer Service.This course is all about helping you get better at using your Business English skills to deal with complaints, resolve issues and build customer relationships.Who Is This Course For?You Work in Customer Service: If your job is to handle your company's interactions with clients, this course will make your Business English better for work.You Want to Work in English: It doesn't matter if you're not in Customer Service now. If you want a job where you need to speak English, this course is for you. In many jobs, you need to know a little about dealing with customers, such as how to send emails or the appropriate tone to use.You're Still Studying/Recently Graduated: If you are looking for your first job, speaking English or not, this Business English course will help you improve your Customer Service skills more generally.What Will You Learn?Business English - Customer Service - Unit 1 - Introduction: First, we'll say hello and tell you what this course is all about.Business English - Customer Service - Unit 2 - Handling Enquiries: learn how best to respond when customers or potential customers contact you.Business English - Customer Service - Unit 3 - Taking Action: learn the language you need to use when taking steps to help your customer.Business English - Customer Service - Unit 4 - Dealing with Complaints: learn how to deal with unhappy customers in a polite and professional way.Business English - Customer Service - Unit 5 - Building Relationships: learn how to build and maintain a positive connection with your customer over time.Business English - Customer Service - Unit 6 - Conclusion: We'll wrap up everything you've learned and talk about what's next.Why Join This Course?Learn From Experience: I've been teaching English for over 12 years, including time as an IELTS examiner. I know how to make learning fun and useful.Real Situations: This course uses examples from the real world of work. You'll learn Business English that you can use right away. Plus, you'll learn from my experience of keeping my own customers happy.Join Many Happy Students: Over 100,000 students have already improved their Business English (and English in general!) with my courses. You can be next!What Will You Gain?Speak About Customer Service: Feel more confident in your Business English when handling interactions with clients.Better Business English Writing Skills: Write emails and messages that are clear and professional.Useful Business English Knowledge: Learn English that will help you at work, not just in Customer Service.Ready to Start?Join me in Business English - Customer Service. Let's take your English to the next level together. See you in class!

Overview

Section 1: Business English - Customer Service - Introduction

Lecture 1 Customer Service - What is Customer Service

Lecture 2 Customer Service - How To Take This course

Lecture 3 Customer Service - Important Business English Vocabulary

Lecture 4 Customer Service - Avoid These Common Business English Mistakes

Lecture 5 Customer Service-What Is Bad Curstomer Service And What Is Good Customer Service

Lecture 6 Customer Service - Important Customer Service Activities

Lecture 7 Customer Service - Business English - Customer Service Speaking Activity

Lecture 8 Customer Service - Setting Goals For This Course

Section 2: Business English - Customer Service - Handling Enquiries

Lecture 9 Customer Service - Types Of Customer Inquiry In Customer Service

Lecture 10 Customer Service - How To Organize A Good Customer Service E-mail

Lecture 11 Customer Service - 8 Great Business English Phrases For Customer Service

Lecture 12 Customer Service - Important Grammar For Customer Service Emails

Lecture 13 Customer Service - Active Practice - Writing a Simple Customer Service Email

Lecture 14 Customer Service - Important Business English Phrases

Lecture 15 Customer Service - Active Practice - Role Play - On The Phone

Lecture 16 Customer Service - The Difference Between Formal and Informal Language

Lecture 17 Customer Service - 8 Great Customer Service Phrases for Payment Enquiries

Lecture 18 Customer Service - 8 Great Customer Service Phrases for Product Enquiries

Lecture 19 Customer Service - 8 Great Customer Service Phrases for Technical Enquiries

Lecture 20 Customer Service - 8 Great Customer Service Phrases for Membership Enquiries

Lecture 21 Customer Service - 8 Great Customer Service Phrases for Appointment Enquiries

Lecture 22 Customer Service - Active Practice- Writing a Complicated Customer Service Email

Lecture 23 Customer Service - Full Customer Service - Email Walkthrough

Lecture 24 Customer Service - Customer Service - Handling Enquiries - Quiz

Section 3: Business English - Customer Service - Taking Action

Lecture 25 Customer Service - Important Business English Vocabulary for Taking Action

Lecture 26 Customer Service - Practice - Vocabulary For Taking Action

Lecture 27 Customer Service - How To Use Specific Language To Provide An Excellent Service

Lecture 28 Customer Service - Amazing Phrasal Verbs For Perfect Customer Service

Lecture 29 Customer Service - How To Sound More Confident In Customer Service

Lecture 30 Customer Service - How To Talk About Good Results In Perfect Business English

Lecture 31 Customer Service - How To Handle Difficult Customer Service Situations

Lecture 32 Customer Service - How To Politely Tell Your Customer To Take Action

Lecture 33 Customer Service - How To Finish Conversations In A Friendly And Positive Way

Lecture 34 Customer Service - Active Practice - Taking Action In Customer Service

Lecture 35 Customer Service - Quiz - Taking Action In Customer Service

Section 4: Business English - Customer Service - Dealing With Complaints

Lecture 36 Customer Service - Introduction To Complaints In Customer Service

Lecture 37 Customer Service - The Different Types of Complaints In Customer Service

Lecture 38 Customer Service -Useful Questions To Ask If You Don't Understand The Complaints

Lecture 39 Customer Service - How To Deal With Small Complaints Quickly In Customer Service

Lecture 40 Customer Service - How To Give Excellent Service When The Customer Is Wrong

Lecture 41 Customer Service - Active Practice - What To Say When Your Customer Is Wrong

Lecture 42 Customer Service - What To Say When The Customer's Complaint Is Right

Lecture 43 Customer Service - How To Apologize Professionally In Customer Service

Lecture 44 Customer Service - Phrases To Explain Why A Problem Happened

Lecture 45 Customer Service - How To Offer Solutions To Make Your Customer Happy

Lecture 46 Customer Service -How To Continue Giving Great Service After a Problem is Solved

Lecture 47 Customer Service - Speaking Practice - Handling An Angry Customer On The Phone

Lecture 48 Customer Service - Active Practice - Writing - How To Answer A Complaint

Lecture 49 Customer Service - Quiz - Dealing With Complaints

Section 5: Business English - Customer Service - Building Relationships

Lecture 50 Customer Service - The Importance Of Building Relationships In Customer Service

Lecture 51 Customer Service - 8 Great Ways To Build Relationships In Customer Service

Lecture 52 Customer Service - Great Questions To Ask To Build Your Customer Service

Lecture 53 Customer Service - How To Have Perfect Intonation In Business English

Lecture 54 Customer Service - How To Create More Business And Avoid Offending Your Customer

Lecture 55 Customer Service - 8 Great Phrases To Write Your Customer Service Emails

Lecture 56 Customer Service - The Importance Of Being Honest In Customer Service

Lecture 57 Customer Service - How To Admit When You're Wrong In Perfect Business English

Lecture 58 Customer Service - Active Practice - Role Play For Building Relationships

Lecture 59 Customer Service - Quiz - Building Relationships In Customer Service

Section 6: Business English - Customer Service - Bringing It Together

Lecture 60 Customer Service - Extra Practice - A Review Of Strategies For Complaints

Lecture 61 Customer Service - Review - Building Relationships And Handling Enquiries

Lecture 62 Customer Service - How Much Have You Improved In Customer Service

Lecture 63 Customer Service - How To Improve In The Future

If you have a job speaking English, or want to get a job speaking English, this course is for you,If you have a business and deal with customers, this course is for you.,If you want to improve your communication skills for handling issues, this is the right course for you!