Quote:Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete study package includes

A test-preparation routine proven to help you pass the exam

Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section

Exam Topic lists that make referencing easy

Chapter-ending exercises, which help you drill on key concepts you must know thoroughly

The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports

An online Flash Cards application to help you drill on Key Terms by chapter

A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies

Study plan suggestions and templates to help you organize and optimize your study time

The Cisco Certified Support (CCST) IT Support 100-140 Official Cert Guide walks you through all the exam topics found on the Cisco CCST exam. Topics covered include

IT Support Job Tasks and Responsibilities

Hardware Issues

Connectivity and Resource Access Issues

Operating System and Application Issues

Common Threats and Preventions

Job Tools