989.06 MB | 00:33:50 | mp4 | 1280X720 | 16:9
Genre:eLearning |Language:English

Files Included :
01 - Introduction.mp4 (37.17 MB)
02 - Core concepts to IT service management.mp4 (110.96 MB)
03 - Core concepts of quality frameworks.mp4 (109.61 MB)
04 - Critical terms.mp4 (28.65 MB)
05 - Review Exercise one.mp4 (36.98 MB)
06 - Service management system (SMS) general requirements.mp4 (124.98 MB)
07 - Service design and transition.mp4 (54.01 MB)
01 - Service delivery processes Part one.mp4 (67.58 MB)
02 - Services delivery processes Part two.mp4 (78.69 MB)
03 - Review Exercise two.mp4 (16.37 MB)
04 - Relationship processes.mp4 (62.26 MB)
05 - Resolution processes.mp4 (64.52 MB)
06 - Control processes.mp4 (111.32 MB)
07 - Review Exercise three.mp4 (49.83 MB)
08 - Exam tips.mp4 (35.68 MB)]
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