Implementing Incident Management with System Center Service Manager (2016) (SCSM)

Files Included :
01 - Course Overview.mp4 (6.13 MB)
02 - Introduction.mp4 (13.94 MB)
03 - Explore the Demo Infrastructure.mp4 (9.86 MB)
04 - Establish Prerequisite Knowledge.mp4 (4.27 MB)
05 - Coming up Next.mp4 (2.86 MB)
06 - Introduction.mp4 (5.62 MB)
07 - Explore SCSM's Role in System Center.mp4 (6.27 MB)
08 - Explore Incident Management's Role in SCSM.mp4 (16.2 MB)
09 - Explore Connectors' Role in Incident Management.mp4 (7.85 MB)
10 - Explore SCSM's Two Server Design.mp4 (3.32 MB)
11 - Explore SCSM's Four Server Design.mp4 (3.41 MB)
12 - Explore SCSM Databases and Prerequisites.mp4 (6.9 MB)
13 - What This Module Covered.mp4 (4.27 MB)
14 - Introduction.mp4 (8.35 MB)
15 - Review Preconfigurations and Create an Incident.mp4 (28.01 MB)
16 - Define Incident Classifications.mp4 (4.49 MB)
17 - Configure Incident Settings.mp4 (17.37 MB)
18 - Customize Lists.mp4 (20.03 MB)
19 - Create Queues.mp4 (7.16 MB)
20 - Create Groups.mp4 (15.94 MB)
21 - Configure Global Operators Group.mp4 (19.06 MB)
22 - Configure User Roles.mp4 (26.36 MB)
23 - Report, Escalate, and Resolve Incidents.mp4 (11.43 MB)
24 - Combine Incidents into Parent Child Groups.mp4 (15.02 MB)
25 - What This Module Covered.mp4 (4.58 MB)
26 - Introduction.mp4 (6.21 MB)
27 - Customize Incident Templates.mp4 (35.49 MB)
28 - Customize Workflows.mp4 (21.85 MB)
29 - Configure Service Level Objectives.mp4 (14 MB)
30 - Create and Publish Knowledge Articles.mp4 (10.36 MB)
31 - Create and Associate Tasks.mp4 (21.36 MB)
32 - What This Module Covered.mp4 (2.62 MB)
33 - Introduction.mp4 (7.25 MB)
34 - Prepare for Exchange Connector.mp4 (9.24 MB)
35 - Install and Configure Exchange Connector.mp4 (25.58 MB)
36 - Configure SMTP.mp4 (9.84 MB)
37 - Validate SMTP Configuration.mp4 (9.37 MB)
38 - Configure Email Notification Channel.mp4 (5.07 MB)
39 - Customize Email Templates.mp4 (26.41 MB)
40 - Configure Email Notifications.mp4 (25.66 MB)
41 - Report Incidents and Receive Email Notifications.mp4 (16.66 MB)
42 - Explore Self Service Portal Installation.mp4 (13.94 MB)
43 - Create Announcements.mp4 (4.99 MB)
44 - Report and Monitor Incidents via the Self Service Portal.mp4 (4.82 MB)
45 - What This Module Covered.mp4 (4.57 MB)
46 - Introduction.mp4 (7.03 MB)
47 - Design Service Requests and Activities.mp4 (5.92 MB)
48 - Customize Service Request Templates.mp4 (37.13 MB)
49 - Create a Request Offering.mp4 (30.25 MB)
50 - Create a Service Offering.mp4 (7.25 MB)
51 - Create a Catalog Group and Configure the End User Role.mp4 (11.09 MB)
52 - Create and Monitor Requests in the Self Service Portal.mp4 (21.66 MB)
53 - Explore Parallel and Sequential Activities.mp4 (7.24 MB)
54 - Tune Templates and Request Offerings.mp4 (11.32 MB)
55 - Configure Notification for Review Activities.mp4 (16.13 MB)
56 - What This Module Covered.mp4 (4.54 MB)
57 - Introduction.mp4 (5.31 MB)
58 - Generate Incident Reports.mp4 (5.84 MB)
59 - Explore SCOM, SCCM, and SCVMM Connectors.mp4 (12.94 MB)
60 - Integrate Orchestrator Runbooks.mp4 (16.62 MB)
61 - Understand Problem, Change, and Release Management.mp4 (19.41 MB)
62 - What This Module Covered.mp4 (3.54 MB)]
Screenshot
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