Balancing AI and the Human Touch in Customer Service

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Balancing AI and the Human Touch in Customer Service

Published 6/2024
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 36m | Size: 94 MB


Course details
If you currently work in or are looking to make a move into customer service, you've probably wondered about the role of AI in the field. In this course, instructor Noah Fleming shows you how to navigate the ever-evolving landscape of customer service with hands-on examples on how to use tools like ChatGPT, Claude, and other new AI technologies to enhance customer interactions.

Learn to balance these advanced tools with the irreplaceable human element, ensuring a service experience that's both efficient and empathetically tuned to meet customers' needs. By the end of this course, you'll be equipped with a wide variety of new and highly in-demand professional skills to provide better customer service with cutting-edge AI technology.

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