Lessons Learned For Telecom And It Operations

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Lessons Learned For Telecom And It Operations
Published 11/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 380.29 MB | Duration: 1h 24m

Lessons learned in telecom and IT operations are shared.

What you'll learn

Leadership model & style

Strategic perspectives & models and Time management techniques

Team motivation & development

Organization structure, Governance model, Training and other managerial areas

Transformation solutions and other technical areas

Requirements

There are no prerequisites for the training.

Description

Lessons learned to perform network and service operations effectively and efficiently in the Telecom and IT sectors are shared.The shared lessons learned were classified as leadership and technical. In the leadership category, 16 lessons learned were shared. In the technical category, 11 lessons learned were shared. In total, 27 lessons learned were shared.The leadership category includes areas Leadership model, Leadership style, Strategic perspectives, Strategic models, Time management techniques, Three approaches, Employee selection, Team motivation, Team development, Sevice /operation structure, Governance model, Empowerment, Key staff retention ,Training and more.The technical category includes areas Baseline management, Proactive operation, Centralization, Consolidation, Standardization, Automation, BCP/DRP, Working level agreement, Key event assurance plan, Key processes and Managed service model.Due to the time planning of this training, very general information were provided to introduce the competency areas for managers and professionals. A workshop is organized for more detailed information on the shared lessons learned.The training was planned for all managers and employees working at tactical and operational levels in the operations departments of companies in the Telecom and IT sector, all managers and employees in key roles working at operational and tactical levels in technical units of companies in the Telecom and IT sector, and entrepreneurs and employees who want to learn about network operation and service operation competencies. There are no prerequisites for this training.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Lessons Learned - Leadership

Lecture 2 Leadership Type

Lecture 3 Leadership Style

Lecture 4 Strategic Perspectives

Lecture 5 Strategic Models

Lecture 6 Time Management Techniques

Lecture 7 3 Essential Approaches for Operation & Service Management

Lecture 8 Employee Selection

Lecture 9 Team Development

Lecture 10 Team Motivation

Lecture 11 Operation/ Service Structure

Lecture 12 Governance Model

Lecture 13 Empowerment

Lecture 14 Key Staff Retention

Lecture 15 Training Programs

Lecture 16 Role and Responsibility Matrix & Job Description

Lecture 17 Performance Management

Section 3: Lessons Learned - Technical

Lecture 18 Baseline Management

Lecture 19 Proactive Operation

Lecture 20 Centralization & Consolidation

Lecture 21 Consolidation

Lecture 22 Standardization

Lecture 23 Automation

Lecture 24 BCP/DRP

Lecture 25 Working Level Agreement

Lecture 26 Key Event Assurance Plan

Lecture 27 Key Practices

Lecture 28 Managed Services Model

Section 4: Summary

Lecture 29 Summary

The training was planned for all managers and employees working in technical departments in the Telecom and IT sectors.

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